Frequently asked QuestionS
Acronym Key: Quit Now Indiana (QNI)
Q. Will QNI ask a participant to provide insurance information?
A. All Hoosiers ages 13 and up are eligible for free Quit Now Indiana Tobacco Treatment services. QNI does collect insurance information and encourages participants to check with their health plan and employer to learn if their insurance offers a cessation benefit. However, having commercial insurance does not determine whether participants will receive QNI services.
Q. What nicotine replacement medications are provided to QNI members? Is there a limit on the amount of Nicotine Replacement Therapy (NRT) that participants receive from the QNI?
A. Participants may be eligible, while supplies last, for free NRT (patches, gum, and/or lozenges) during each enrollment. NRT offerings vary by program and availability. Call 1-800-Quit Now for more information.
Q. What is the timeline to receive the first call from QNI once a referral from a medical professional or employer is made?
A. Participants typically receive a call within the first 24-72 hours of the referral.
Q. What is displayed on the caller ID when QNI calls?
A. This varies depending on the cell carrier. Calls from QNI often show up as “1-800-Quit Now” on caller ID but can possibly show up as “unknown number” depending on the participant’s wireless carrier.
Q. Will QNI leave a voicemail for individuals referred for services if they do not answer?
A. QNI will leave at least one voicemail out of the seven call attempts provided that a working phone number is sent with the referral.
Q. What will a referral outcome report entail? How should a provider use it?
A. Medical providers covered by HIPAA are eligible to receive outcome reports for patients referred to QNI for Tobacco Treatment services. The outcome report will inform whether the patient accepted or denied services, was unreachable, had incomplete referral data or incorrect phone number, etc. A provider can add information from the outcome report to a participant's treatment plan e.g. accepted services, progress, etc. The report can also be referred to during the participant's next treatment plan review.
Q. How often can a person be referred to QNI?
A. A patient can be referred to QNI once every 60 days. If a provider refers a participant less than 60 days since the last referral, the referral outcome will be noted as a duplicate. If a participant has been actively enrolled in QNI programs within the last year, a referral outcome will note that the participant is already enrolled in QNI services. In this case, you may advise the patient to call in or register for an online account to continue services.
Q. How can a participant obtain a completion letter to submit for an insurance incentive?
A. QNI members can request a letter of completion from a QNI coach or access the letter on the participant online dashboard.
Q. By what method of delivery is the "Provider Letter" sent for participants who are enrolled in the QNI Behavioral Health program?
A. Clients who are enrolled with Quit Now Indiana’s Behavioral Health program can have a letter sent via United States Postal Service (USPS) or via email to their provider, informing the provider of the participant's quit attempt but only if the provider information is disclosed by the participant.
Q. By what method of delivery is the "Provider Letter" sent for participants who are enrolled in QNI’s Behavioral Health program?
A. Clients who are enrolled in QNI's Behavioral Health program will have a letter sent via United States Postal Service (USPS) to their provider, informing them of the participant's quit attempt but only if the provider information is disclosed by the participant.
Q. How is the outcome report provided for a participant referred through an electronic medical record (EMR)?
A. The outcome report will be electronically sent back into the participant's chart with the HL7 file format and sent to a batch file with the SFTP file format.
Note: the HIPAA compliance box must be checked on the referral form.
Q. Are participants who have a conditional diagnosis or who have been hospitalized for psychiatric services able to enroll in the Quit Now Indiana Behavioral Health program?
A. During the QNI enrollment process, participants who answer "yes" to a qualifying mental health condition and "yes" to the follow-up question as to whether on not they feel the condition will interfere with their quit process are eligible for enrollment in the Behavioral Health program.
Q. Can a medical provider authorize the use of nicotine replacement therapy during pregnancy?
A. Yes. See Pregnancy and NRT Poster for more information.
Q. Do individuals have to consent to be referred to QNI?
A. Yes! A referring healthcare provider, employer, etc. must obtain verbal consent from individuals before referring them to QNI. QNI is a HIPAA compliant entity; only patient contact information should be collected on the referral form. Health systems with QNI embedded in their EMR may have additional consent processes in place to refer a clients.
Contact Holly Simpson at HoSimpson@health.in.gov for more information.